Troubleshooting


Common Errors

Returned in XML Response's ErrorInfo/ResultInfo Solution
SecurityValidateFailed Please check that the remote client application's IP address is added to the Remote Ip Acl List on the Project API Settings page.
SecurityCtxMissing Please check that you are passing a value to the XSC parameter or set Require Security Context to 'no' on the Project API Settings page.
SecurityCtxInvalid Please check that you are passing the correct security context value (as defined in the Project API Settings page) to the XSC parameter. Also check that your are passing the correct Project Id to the ProjectId parameter.
SecurityTokenMismatchCtx Please check that the Security Context defined in Security Token matches the value being passed to the XSC parameter.
SecurityTokenMissing Please check that you are passing a value to the XST parameter or set Require Security Token to 'no' on the Project API Settings page.
SecurityTokenDecryptionFailed Please check that you using the same encryption standards and padding to encrypt the Security Token as defined in the Project API Settings page. You may use the encryption/decryption utility found in Admin > 'Utils' Tab > String Encryptor/Decryptor to verify your tokens are encrypted correctly.
SecurityTokenMissingAppId Please check that you are defining an AppId in your token.
SecurityTokenInvalidAppKey Please check that you are defining an AppKey in your token and that it is included in the Security Token App Keys list defined in the API settings page.
SecurityTokenExpired Please generate a new Security Token or increase the Token Expire Time (Sec) defined in the Project API Settings page.
SecurityTokenInvalidAppKey Please check that the AppKey is set in the Project API Settings page and matches what is provided in the security token.
SecurityConfigMissing Please check that the correct ProjectId is being passed in the request URL.
ProjectIdNotAllowed Please check that the Security Context provided and defined under the Project API Settings is different than the Security Context defined on the System API Settings page. The System API does not have access to the data contained within projects.